Social Media Marketing University » John Souza http://socialmediamarketinguniversity.com The #1 Most Trusted Social Media Training Firm Sat, 08 Jun 2013 01:50:08 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 3 Core Challenges of The Modern Social Media Manager http://socialmediamarketinguniversity.com/3-core-challenges-modern-social-media-manager/ http://socialmediamarketinguniversity.com/3-core-challenges-modern-social-media-manager/#comments Thu, 06 Jun 2013 10:38:38 +0000 John Souza http://socialmediamarketinguniversity.com/?p=5120 Twitter social mediaWhat are the main challenges that a social media manager has to face, when they begin working for a new brand, or for their own business? This is question that is coming up more and more , as social media marketing continues to penetrate new niche markets. Today I’m going to list the challenges you [...]]]> What are the main challenges that a social media manager has to face, when they begin working for a new brand, or for their own business? This is question that is coming up more and more , as social media marketing continues to penetrate new niche markets. Today I’m going to list the challenges you will face, and encourage you to add to this discussion below.

Capture 3 Core Challenges of The Modern Social Media Manager

That is one good-looking and functional Twitter post.


The Social Media Manager

I’ve spoken previously about social management and how there is no real benchmark for outlining what process must be followed in
order for someone to be deemed a ‘great’ social media manager. As we investigate these challenges, I would like you to keep in mind that YOUR opinion matters here.

• The Sliding Scale: A core challenge for social media managers is the proliferation and idealization of the notion of ‘good enough.’ Managers think that if it ‘kind of works,’ then it works, and that’s a win for the strategy. This is NOT true at all. In fact, social media requires above and beyond attention to detail, on scales we have yet to measure. All we know is that the brands that do the best, don’t do the most – they literally do ‘the best.’ Average work can’t be acceptable in social management.

EXAMPLE: Posting any old image along with a Facebook post vs. posting a specially designed infographic that complements your Facebook update. The interactions and shares you’ll get from the ‘created from scratch’ image will be much, much higher.

• Content Integrity: Another issue with social managers today is that they tend to ‘copy’ the tones, styles and formatting that everyone else uses. Unfortunately most people using social media do it for personal, and not sales-based reasons. To guarantee the integrity of your content, and to make sure that it stays in line with your overall social media goals – you need to formulate your own ‘in-house’ set of content parameters: style, tone, format, spacing, rules, toolkits and the like.

Capture2 3 Core Challenges of The Modern Social Media Manager

Check out how we space our Facebook posts, to get additional interactions!

EXAMPLE: Using unique spacing on both Facebook and Twitter, to gain more fans and follower. This may be a sub-strategy, but it’s one that matters as your content assets grow over time.

• Content Asset Management: All content that is created is an asset. If you’re a financial manager, you manage your assets carefully as they are pretty much the most important parts of your daily business. It’s the same with content, and I’ll tell you why. Content has the ability to become very profitable, very quickly, for no particular reason at all. When this happens, you better hope you have a content asset management strategy in place. Then you can leverage this boost and convert it into sales.

EXAMPLE: A blog post that you posted 3 years ago suddenly ranks on Google page 1. You receive a ton of traffic and interactions because of this out-dated post. Bad practice would be to ignore it and continue posting new stuff. Good practice would be to investigate WHY the content has suddenly escalated (like stock does), and capitalize on it. That means finding out why the search term is suddenly more valuable, or why the topic is being explored again in your niche. Then you should create new content on that topic, with that keyword to maximize the traffic flow and gain additional sales from the ‘asset conversion.’

This is just the beginning of a whole list of problems that social media managers have been encountering. Now I’m going to invite you to leave your core problems here. I will do my best to help you solve them over the coming weeks.

Don’t be afraid to detail the problems you’ve been having below! I love to help.

Or…join our Facebook page and get instant updates as they happen.

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The Social Follow Up: How To Improve Fan Conversions By 30% http://socialmediamarketinguniversity.com/social-follow-improve-fan-conversions-30/ http://socialmediamarketinguniversity.com/social-follow-improve-fan-conversions-30/#comments Fri, 31 May 2013 17:54:01 +0000 John Souza http://socialmediamarketinguniversity.com/?p=5094 Follow upHave you ever wondered if there are any quick and easy social-hacks that can rapidly improve your conversion ratios? Good news! It’s called the follow up, and it’s being used with massive success by social media managers all over the world. Today, I’m going to teach you this essential trick to improve conversions! What is [...]]]> Have you ever wondered if there are any quick and easy social-hacks that can rapidly improve your conversion ratios? Good news! It’s called the follow up, and it’s being used with massive success by social media managers all over the world. Today, I’m going to teach you this essential trick to improve conversions!

FollowUp The Social Follow Up: How To Improve Fan Conversions By 30%

Courtesy of hotspotpromotions.com


What is a Follow Up?

In old school sales, a follow up was a very valuable method of converting interested parties into buyers, even if cold calls or initial marketing materials didn’t work. Remember when a nice man would call you, offering you a great deal on the latest vacuum cleaner? You hated those calls! In fact, you would tell him you’re not really interested and put down the phone.

Then you would briefly think about the deal, and go on with your life. A week later, the same salesman would call back and remind you who he is. Then, he would offer you an additional discount off the vacuum cleaner. At this point 1) he’s not a stranger anymore, but a real person 2) he has genuinely offered you a good deal.

Nearly everyone in the market for a vacuum cleaner would buy one from this nice man. Following up on ‘almost’ or ‘not interested’ calls rapidly increases conversions. At least 30% of the time, people change their no to yes. Even more people buy from you later on, in their own time. Vacuum sales skyrocket!

This SAME principle can be used in social media, to boost sales and increase communities.


The Good Old Email Follow Up

Emails! I can’t tell you how many spam mails I get in my inbox every day. Then there are those ‘spam’ or ‘cold call’ emails that are well written, polite and worth reading. A new design firm has opened and they are sourcing new clients – great. But do you care or click on their services? Nope. You dismiss the mail immediately. No-one has time for that.

Why do you dismiss the mail?

• You immediately think the email is mass delivered
• You don’t expect to ever hear from them again
• You have no problem being ‘rude’ to a spambot

But what happens if you receive a mail from the same person – 3 days later? The mail says something along the lines of, “Hi, my name is X, I sent you a mail 3 days ago asking if you were interested in one of our services. You haven’t responded to me, so I thought I would drop you a line.” Suddenly, your perspective changes.

• Maybe there is someone EXPECTING a reply
• You could actually hear from this person again
• You know they are real, and most people won’t be rude to a real person

Out of pure etiquette, many, many more people will respond – refusing the service, or taking the business more seriously by checking out their website. Either way, you’ve won. They’ve entered your social sales funnel. One day, they will be buyers.


The Twitter Follow Up

Twitter! There are so many tweets every day, I barely get a chance to read the ones from people I know, never mind the direct messages from people I don’t know. But I ALWAYS pay special attention to people that bother to ‘follow up’ on the initial introduction.

The second direct message I receive from someone could be important, I nearly always click that link. Most people do. This is because it’s human nature to notice faces that keep popping up trying to get your attention. With the right pitch, I will click your link and I will join your other social pages, or sign up to your email list.

That SECOND follow up tweet is way more effective than the first. It proves that you’re real, that you want to actually interact, and that you have something to offer me. Many marketers even incentivize the second interaction to seal the deal.

SIDE NOTE: How do you differentiate your tweets from the ones above and below you in the hashtag feed? Spacing of course! Twitter now allows line spaces between your words, which means that your tweets can be bigger than other people’s tweets. Add a space line between your text, and you’ll get higher conversions and retweets.

social media33 The Social Follow Up: How To Improve Fan Conversions By 30%

Courtesy of blog.propertyowl.co.uk


Facebook Direct Name Follow Ups

Facebook! It can be very tough getting fans to engage. Unless you ask them to engage by name! But even then, many fans are shy. Some will respond, out of sheer flattery – others will see it as a marketing tactic and ignore it. To fix this little issue, use the good old ‘follow up’ question.

Adding their name again in the comment area on a Facebook post, will almost certainly lead to a response of some kind. Remember that the more these fans interact with your brand, the more of your deals and marketing materials they will see in their newsfeed.

Likes are great, but comments are the winner. There is no better way to improve comments on your page, than speaking directly to your fans and using the follow up to make sure everyone participates.

To be honest, this little social-hack is the easiest thing under the sun – but it needs to be done tactfully and tastefully. Never harass your fans or repeatedly ask the same people for responses. The second time is the last time, that’s the rule.

You can use the ‘follow up’ method on Pinterest, Google+ – anywhere you have trouble getting fans to engage. Discussion is the goal for any social media post. Right now, you are used to getting a few opinions from different people. True success will come when fans are chatting to you and to other fans about your post, ON THEIR OWN.

I bet you can’t wait to try it!

Choose your follow up, do it, then come back here and let me know how it went!

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4 Steps To a Quality Blog Commenting Policy http://socialmediamarketinguniversity.com/4-steps-quality-blog-commenting-policy/ http://socialmediamarketinguniversity.com/4-steps-quality-blog-commenting-policy/#comments Wed, 29 May 2013 13:54:33 +0000 John Souza http://socialmediamarketinguniversity.com/?p=5084 blog commenting policyI recently wrote a post on blog commenting and quickly realized that many bloggers don’t even know what a blog comment policy is! That’s why the post today is dedicated to getting your blog comment policy up and running. It will help you ward off unwanted spammers and will make your community feel good about [...]]]> I recently wrote a post on blog commenting and quickly realized that many bloggers don’t even know what a blog comment policy is! That’s why the post today is dedicated to getting your blog comment policy up and running. It will help you ward off unwanted spammers and will make your community feel good about their involvement.

Angry Computer 4 Steps To a Quality Blog Commenting Policy

Courtesy of mrmediatraining.com


What is a Blog Commenting Policy?

Traditionally, a blog commenting policy is a simple document that is drawn up – which outlines what people using your blog can and can’t say in the commenting areas. This should be available as a link below your blog posts, or to the right of your blog roll for all to see. You can also make it available to users as they need it.


#1: Crowd-sourcing Your Blog Commenting Policy

I find the best way to formulate a good blog commenting policy, is to have your existing community help you do it. After all, they use your blog most – and they also want to keep the comment areas clean, neat and appropriate. Create a few questions to put in your next email newsletter, blog post or Facebook poll.

In this document ask your fans what they should be able to say on your blog, and what they shouldn’t be allowed to say. You’ll be surprised at the results! Sometimes the ‘spammy’ people want to genuinely comment, but they don’t know how. Your policy should give an example of a promotional post that you do allow!

For example:

“Great post! I like how you explained X in the Y section, but don’t you think that X has its own set of concerns?” Katie Blogreader, www.buythisstuff.com

This would be considered a borderline post by most bloggers. They just wouldn’t know if you were a spambot, a spammer, or a real person. The fact that the link is in the post, is not great. Most links should be left in designated areas, it’s only polite.

Now take this post:

“I agree with you that X causes all these additional problems in business. I myself was once tricked into putting X in my store, and it lost me sales. I should have taken your advice and added X and Y together. I’ll be sure to do it in future, thanks to your advice John.”

The comment is clear, real and friendly, a perfect comment! The users website URL went in the designated area, so he still got his backlink. Everyone wins!


#2: Outlining What You Will Not Accept, Ever

I’ve seen some funny blog comment policies over the years, including a humorous take on comments that are plainly generated by a machine. What should you be putting in your ‘banned’ list? Here are some ideas:

• Spambot comments are not allowed: If your comment even resembles a spambot comment, don’t bother leaving it here. It won’t be published!

• Promotional comments: Comments blatantly advertising products, services and people are not allowed – unless I’ve specifically asked for them. This is especially true if they say nothing of value, and obviously come from a spambot.

• Angry, horrible, harassing comments are not allowed: If you have a problem with me, my blog, what I’ve said or just want to troll my community members, don’t do it here. Your comment will not be posted. If you have a criticism of value to add to the conversation, then by all means. But don’t be horrible!

• No swearing ever, even pretend swearing: This is a family blog and we do not allow curse words, or the new, hip ‘pretend’ cursing like Sht, Sh*t, or any variations of the word it is implying.

• No anonymous comments please: If you are going to comment on this blog, you need a name – even if it’s a nickname or a fake name. But not putting in a name at all is just lazy and your comment will be deleted.

• Any other comment I deem inappropriate: I reserve the right to remove any comments off the blog that I don’t fancy. If you want to know why I deleted your profound comment, please email me and I’ll let you know.

Commenting Policy 1024x839 4 Steps To a Quality Blog Commenting Policy

Courtesy of guideandnews.com


#3: Spend Time on What They CAN Do

Your fans can comment in a variety of fun and business-centric ways. After all, you’re not a monster that only wants flattering comments! Leave them a step-by-step outline on what they can say, and they will say it!

• You CAN get a backlink: If you want a backlink from my blog to yours, then I suggest actually reading this blog post and saying something worth reading. Then you are sure to get that backlink you so desperately desire! Simply remove all spam from the comment, and write it from scratch.

• You CAN agree and disagree with the blog: I invite any and all constructive arguments and discussions when I post a blog. But be civil, or you will be moved into the CAN’T category.

• You OWN your comment: This means that you are liable for what you say, not me. That means if your comment causes offense to someone I will not be held liable.

• Here’s What a Great Comment Looks Like! You’ll be surprised how many marketers don’t know how to use a commenting system properly. They believe that mass comments are how it’s done! Correct this terrible assumption in your blog commenting policy.


#4: Syndicate Your Policy For Visibility

To make sure that some of your community reads your blog commenting policy, send it out in your next email, on Facebook, Twitter, LinkedIn, Pinterest and Google+.

Make sure that everyone gets to see it. Then the next time someone says, “I keep posting comments, but they are never published.” You can say – because they violate my blog commenting policy that I syndicated on X date, and made available to everyone on my blog at this link.

You’re looking for commenters that are caring, honest and respectful of your work. There are far too many spammers, marketers and trolls that are allowed to cause havoc on nice blogs. Put an end to their tyranny by publishing your new blog commenting policy soon!

Do you have a blog commenting policy yet?

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8 Ways To Spot a Social Media Poser Who Isn’t an Expert! http://socialmediamarketinguniversity.com/8-ways-spot-social-media-poser-isnt-expert/ http://socialmediamarketinguniversity.com/8-ways-spot-social-media-poser-isnt-expert/#comments Mon, 27 May 2013 15:53:28 +0000 John Souza http://socialmediamarketinguniversity.com/?p=5066 social media managerSocial media experts, managers and community leaders are popping up all over the place. The question is – how do you tell the authentic experts from the people that are just pretending to know all about social media? Today, I’m going to let you in on 8 tell-tale signs that your new manager is actually [...]]]> Social media experts, managers and community leaders are popping up all over the place. The question is – how do you tell the authentic experts from the people that are just pretending to know all about social media? Today, I’m going to let you in on 8 tell-tale signs that your new manager is actually a poser in disguise!

zebra social media expert 8 Ways To Spot a Social Media Poser Who Isn’t an Expert!

Courtesy of portent.com


#1: They Don’t Know Any of The Latest Updates

As you move from campaign to campaign as a social media manager, it becomes a very important daily ritual to check out what is happening in the news. Facebook, Google, Twitter, YouTube, Pinterest, LinkedIn – someone will have something new nearly every day.

Real social media managers will be concerned with staying up-to-date on the latest trends and patterns so that they can change their strategies periodically. If the person you’re hiring doesn’t know the latest information (or even upcoming information) they could be a poser.


#2: The Social Media Theorist

The person you have hired knows a lot about social media theory, but very little about practice, strategy and content development. This means they’ve read a book on social media, along with a few articles online, and think they are experts. These people don’t have a business view of social media, and they will think that it’s easy to get results over time.


#3: Experts Usually Know Other Experts

If your social media manager doesn’t know anyone else in the field of social media, they are probably not as important as they believe they are. The best social managers will have a close network of influencers that work within the online world. Ask your new manager if they know who Mari Smith, Michael Stelzner, Seth Godin, Jason Falls, Jeff Bullas or Chris Brogan are – these are the top social media guys in the field.


#4: I Can Get You Way More Fans

For some mysterious reason, new social managers are obsessed with growing their communities, but they tend to go about it in the wrong ways. This is because they think ‘success’ means numbers. We already know that numbers mean nothing if they can’t be converted, and it takes dozens of strategies to keep these conversions high.

If your social media manager tries to sell you the old ‘more likes, followers and fans!’ pitch, that’s all it is – a pitch. Chances are, they will make the horrible mistake of buying your fans or employing some other rather spammy techniques to get you noticed. This is the last thing you want for a brand that has barely entered the social sphere.


#5: Use The Ranking List Test

Many social media posers are only concerned with Facebook and Twitter. They’ve barely had time to think about other sites. A true social expert will not only know about Pinterest, Google+, bookmarking sites, YouTube and Foursquare – they will understand how to use each site for your brand benefit.

Administer a ranking test, by asking your potential social manager to make a list of the best social media sites, as well as what each site is commonly used for. Then ask them to write a short paragraph on how they would use these platforms to achieve more sales, larger communities and better customer service for your brand.

social media guru1 8 Ways To Spot a Social Media Poser Who Isn’t an Expert!

Courtesy of themarketingpill.com


#6: Content Separates Social Managers From Posers

It doesn’t matter what your social manager tries to tell you – social experts are first and foremost experts on content, and how to use it to achieve certain results online. All of the best social media managers plan, research, create and publish tiered content that meets a predetermined need. If your manager can’t even write, they’re not an expert.

Now I’m not saying you can’t be an effective manager, without being an effective writer. Yes, you can always hire others to do your content for you. But content strategists have to work with their own content to truly understand the process. It’s just not the same if you have content made – unless you have a serious list of features required in that content.


#7: Too Much Excitement and Obsession With Viral Marketing

If a piece of content goes viral, it becomes that much more effective. But every new social expert believes that they can do it, with barely any effort. This is because they have just been introduced to the world of social media, and they think that it’s a NEW thing, even though it’s been around for some ten years.

They won’t be able to contain their excitement, and they will make sweeping declarations like ‘I can make your video go viral!’ – but they have no idea what SEO is, and they’ve never even seen the YouTube ad backend. Be very careful of grand statements like this, it’s devastatingly difficult to make content go viral.


#8: Ask Them The Ultimate Strategy Question!

If you still can’t decide whether your social manager is an expert or a poser, there is one fool-proof question that you can ask them. “How will you prove to me that the tactics and strategies you are employing each day are working?” New social posers won’t have a clue. Some might say – analytics and not know how it works.

You’re looking for an answer like this: “I’ll begin by determining what your current social content map appears like online. Then I will evaluate your content, to determine what still needs to be done before certain strategies can be utilized. At the beginning of each week I will outline what I’m going to do. Everything will be recorded in an Excel spread sheet.

I’ll also use a dashboard like Hootsuite, Argyle Social or TweetDeck as an analytics tool to accompany the metrics we pull from Google Webmaster Tools. The goal is to reach for constant content improvement based on tests, content analysis and by implementing customer-centric decisioning throughout the process. At the end of each week a report will be compiled. These will form monthly and bi-annual progress reports.”

If the answer is nothing like this, they’ve never worked with social media strategy or content a day in their lives! If they can pass this test, then you have yourself an expert strategist!

How do you determine whether someone is a social media expert or a fake?

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10 Ways Social Media Managers Can Find Inspiring Content http://socialmediamarketinguniversity.com/10-ways-social-media-managers-find-inspiring-content/ http://socialmediamarketinguniversity.com/10-ways-social-media-managers-find-inspiring-content/#comments Fri, 24 May 2013 15:18:35 +0000 John Souza http://socialmediamarketinguniversity.com/?p=5056 social media curationSocial media managers are often forced to search high and low on the internet for great content to syndicate on their social pages. But where do you find this exceptional content? Today is all about investigating where you can find inspiring ideas to greatly improve your content strategies this week. Idea Generation and Instant Inspiration [...]]]> Social media managers are often forced to search high and low on the internet for great content to syndicate on their social pages. But where do you find this exceptional content? Today is all about investigating where you can find inspiring ideas to greatly improve your content strategies this week.

contentcuration 10 Ways Social Media Managers Can Find Inspiring Content

Courtesy of juliagillmor.com


Idea Generation and Instant Inspiration

As a social media manager you already know that coming up with good ideas can be tough, on a day-to-day basis. That’s why you need to know where to get your daily dose of inspiring content that gets the idea machine going. Here is where you can get inspired:


#1: Subscribe To YouTube Channels

YouTube is seriously one of the best ways to source information today. Even if you don’t sign into an actual account, the algorithm that governs YouTube will track what you like to watch, and give you suggestions based on those past videos.

When you specifically use YouTube for niche inspiration, the algorithm will do all the searching and legwork for you – all you have to do is open the site! You’ll instantly get a list of news, music, entertainment, popular and recommended feeds that will help get those ideas flowing. Subscribe to the channels you love.


#2: The Social Bookmarking Sites

Use sites like Digg, Reddit and StumbleUpon to explore the web. On StumbleUpon for example, you can sign up and tell the site what you’re interested in. Then it will take you through new and exciting sites that Google has never shown you before.

When I’m out of ideas, I often nip over to StumbleUpon, and use their random search tool. You can find some incredible sites and people out there, who are hidden in a sea of SEO. This is especially good for bloggers, social managers and people looking for niche content.


#3: Circle The Right Google+ People

There are some people on Google+ that are full time curators – or at least it seems that way. If you happen to come across one of these individuals, you’ll immediately notice how they post 5-10 fresh pieces of highly engaging and interesting content every day. You can use these suggestions to inspire blog posts or new Pinterest images.

The trick is to shop around for the right people to circle on Google+. If you can do that, you’ll have access to at least 30 people that are brilliant at finding inspiring content – so you don’t have to look on page 3045 on Google to find a fascinating article.


#4: Other Niche Blogs

I love seeing what other niche bloggers are up to, and where they are getting their content ideas from. It’s often from other influencers in their network, or from personal experiences that they have. Sometimes you can encounter a post that was written so well, it sparks ideas in your own head about a niche subject or issue. Use it to create new content.


#5: Specific Pinterest Pages

Pinterest is a world of inspiration and images. If you can’t find anything inspiring in copy-form, there are plenty of great images, tutorials and infographics to get those ideas moving. Find boards that you like and make sure that you visit them often. The best image curators will post several times a day, so you’ll never be short of image inspiration.

 10 Ways Social Media Managers Can Find Inspiring Content

Courtesy of webbythoughts.com


#6: Browse The Online Libraries

There are libraries online that contain endless books, journals and publications that can add a bit of spice to any subject. All you have to do is subscribe to get access to thousands of quality materials. Sometimes this is the best way to ensure that you are providing your fans with the quality of content that they deserve.


#7: Certain Twitter Feeds

Twitter is a knowledge hub for social media managers, and it’s brimming with inspiration! Just use your niche hashtags to find the latest news or story. You can also follow influencers in your niche, to hear what they have to say about the news in your industry. Then you can use the opinion of influencers to inspire you, for excellent content ideas.


#8: Key Facebook Business Pages

‘Fan’ or ‘like’ key Facebook business pages to get the latest information coming up on your feeds every day. This is a great way to source expert information as it is published. As you know, time matters with content creation – so getting the story down first is very important to getting people interested in reading it.


#9: Become a Fan of Meme Sites

Interestingly enough, meme sites have evolved into more than simply ‘joke sites.’ They contain a lot of good information and social commentary about the latest news of the day, and can present interesting concepts in creative ways. If you’re really stuck for content, try searching a niche topic on your favorite meme site for a fresh perspective.


#10: Use Amazon, Etsy and Ebay

Where can you find out what is hot and happening in the world of niche sales? On sites like Amazon, Etsy and Ebay of course! Checking in to see what is new on these major selling sites is a great way of staying informed. Simply search for new books in your niche, new products, or bestsellers. Some of them can be surprising and inspiring!

Make a point of checking in on a few of these sites each week, to keep yourself informed. Even if you don’t need any new ideas, it’s never a bad idea to keep your finger on the pulse of your niche, and these sites will do it for you. If you aren’t using StumbleUpon, Pinterest and Twitter to help you find fresh content, start doing it now! It makes all the difference.

Where do you find inspiring, interesting niche content? Any sites or methods to recommend? Leave them here.

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Your Facebook Cover Page: Brands! You’re Doing It Wrong! http://socialmediamarketinguniversity.com/facebook-cover-page-brands-youre-wrong/ http://socialmediamarketinguniversity.com/facebook-cover-page-brands-youre-wrong/#comments Thu, 23 May 2013 14:59:03 +0000 John Souza http://socialmediamarketinguniversity.com/?p=5045 Facebook cover photoYour Facebook cover page is one excellent piece of ad property, if you know how to use it. With the recent changes, now your brand can utilize the space to sell more products than ever before. Today, I take a good look at how to optimize your cover page – while still abiding by Facebook’s [...]]]> Your Facebook cover page is one excellent piece of ad property, if you know how to use it. With the recent changes, now your brand can utilize the space to sell more products than ever before. Today, I take a good look at how to optimize your cover page – while still abiding by Facebook’s rules and regulations.

mari smith new facebook cover rules Your Facebook Cover Page: Brands! You’re Doing It Wrong!

Courtesy of springintosales.com


The New Facebook Rules

There has been a lot of confusion since the new rules came out regarding text, promos and direct sales on your Facebook cover page. For the most part, brands have ignored the update – and have stuck with their old ‘image-only’ cover. You are losing out on a very high percentage of potential sales.

The new rules are as follows:

• You may use 20% text or less in your cover.
• This text can be price or purchasing info, contact info or calls to action.

Tip! If you don’t know what 20% text on a cover page looks like, you can always test yours using this neat tool courtesy of Mari Smith.

Otherwise you can use the 5 column grid trick. Divide your cover page into five columns. Only one of the columns can be filled with text!

Facebook Cover Photo Rules Suvonni Your Facebook Cover Page: Brands! You’re Doing It Wrong!

Courtesy of suvonni.com


Here’s what you can place in that 20% space:

• Coupons, QR codes, discounts – 50% discount on all items!
• Calls to action – Download, share, like, click and buy!
• Your website address, your email address, your sales page URL, your Amazon URL, or general information about your business.
• Any references to Facebook actions or features. Yes! You can now tell your customers to like your page, from your cover image.


Why You Should Change Your Image

These new changes to your Facebook cover page mean that your image should be more in line with direct sales, or with your marketing goal. If your goal is to get more fans – your cover image should be focused on that. If you’re going to use it as a way to share coupon codes or discounts, then your image should support these actions.

This makes creating a Facebook cover page far more difficult – and far more effective. As a business owner you’ll have to beware of the ‘spam trap’ that your cover presents. Don’t try and squeeze entire paragraphs onto your cover image – that won’t work.

• Short, punchy sales text
• Easy-to-read at a glance
• Beneficial to the customer directly
• Make it easy to follow the call to action!

Think of your Facebook cover page as prime advertising space. It can do a lot for your business, including the conversions that you get from your Facebook ad campaigns. Plus it will ensure that all traffic driven to your page is converted properly, and that you don’t lose any leads. If you haven’t changed your image yet, do it now!

It’s difficult enough getting interactions from your fan base, but when you only have a few hundred fans, you can use the extra help. Use all functions at your disposal!

Any questions on the new Facebook cover photo rules? Leave them here.

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How Are You Giving Back To Your Customers On Social Media? http://socialmediamarketinguniversity.com/giving-customers-social-media/ http://socialmediamarketinguniversity.com/giving-customers-social-media/#comments Thu, 23 May 2013 14:44:55 +0000 John Souza http://socialmediamarketinguniversity.com/?p=5041 social media CRMSocial media has always been a two-way street, but brands and small business owners sometimes forget this basic rule. If you want an above-average fan base, then you need to focus on giving back to your customers on a weekly basis. Today, I’m going to outline how you can do this without incurring serious costs. [...]]]> Social media has always been a two-way street, but brands and small business owners sometimes forget this basic rule. If you want an above-average fan base, then you need to focus on giving back to your customers on a weekly basis. Today, I’m going to outline how you can do this without incurring serious costs.

Social CRM How Are You Giving Back To Your Customers On Social Media?

Courtesy of soshable.com


The Incentive Based Social Media Campaign

Not too long ago the spotlight was once again on customer relationship management in social media. Research conducted by Resonance, recently indicated that 77% of social media users look for some form of incentive-based engagement.

Even more shocking was the stat that 50% of all companies using social media, don’t use it properly – which actually drives customers AWAY from their brand. It’s imperative that all social media strategies include a way to ‘give back’ to your customers – a way of thanking them for their loyalty or interactions with your brand.

Here is how to ensure that you give back each week:

• Always have a competition running. Competitions will get you likes, shares and email sign ups. It’s nice to run one now and then, but you should be running some form of competition at all times. Set the time limit to each month, add a decent prize and begin promoting. This gives your brand the impression of giving back to your fans.

• Publish promo codes on your Facebook page: Every week, publish a new discount promo code on your Facebook cover page. That way, when fans visit your page, they instantly gain access to a discount, every week. They will appreciate the savings, and you’ll get more visits, fans and interactions on your page.

• Ensure that you are solving problems, instantly. The second most desired trait of a good social media brand is the ability to problem solve for their clients. Some 46% of customers expect instant responses on your pages. Make sure you are there to deal with their concern, and they will love you for it.

socialm How Are You Giving Back To Your Customers On Social Media?

Courtesy of mslgroup.com

• Always provide your customers with entertaining content. A whopping 28% of all of your fans expect to be entertained when they land on any one of your social media pages. Have you ever even measured how entertaining your Twitter, Facebook, YouTube or Pinterest pages are? Time to sort that out.

• The free giveaway. Every 3 months, your business needs to give something to ALL of your fans, absolutely free. It could be an exclusive coupon, a free gift, a large discount – something that will make the average customer ‘like’ you more. It’s fickle, but that’s how you improve customer retention on your social pages.

With these tips you could rapidly expand your fan base, and contribute to converting your existing fan base into customers that purchase from you more often. After all, if they aren’t buying, giving you feedback or additional exposure – they’re useless community members. You want to use each member, and transform them into advocates for your brand.

How do you give back to your clients? Tell me about your latest discount, deal or gift.

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10 Ways To Attract More Influencers To Your Blog http://socialmediamarketinguniversity.com/10-ways-attract-influencers-blog/ http://socialmediamarketinguniversity.com/10-ways-attract-influencers-blog/#comments Tue, 21 May 2013 14:58:47 +0000 John Souza http://socialmediamarketinguniversity.com/?p=5034 Blog influencersHow do you build an online network of influencers? Many social media experts say that this is the key to all content success. For bloggers, nothing is more important than attracting influencers to your brand. Today, I’m going to give you 10 more valuable tips on how to do this effectively, so that your readership [...]]]> How do you build an online network of influencers? Many social media experts say that this is the key to all content success. For bloggers, nothing is more important than attracting influencers to your brand. Today, I’m going to give you 10 more valuable tips on how to do this effectively, so that your readership booms!

blogger outreach 5 tips for connecting with top influencers 6a959b0249 10 Ways To Attract More Influencers To Your Blog

Courtesy of mashable.com


#1: Create a Post Honoring Them

Spend some time putting together a sincere blog post about the influencer’s career and contribution to your niche. Then add a link from their blog to yours so that they can find it.


#2: Review One of Their Products

Take a look at their list of products on offer and choose the best one to review. Then create the best review of that product online. The influencer will appreciate the free exposure, as you’ll publish this review on your blog and syndicate on your social media pages.


#3: Send Them The Link on Twitter

Create these special blog posts for them, then connect with them on Twitter. After you’ve broken the ice and chatted with them for a while, send them the link to your blog post via the direct message system. They’ll love it.


#4: Include Them in a Pinterest Infographic

The next time you create an infographic, use the top 5 influencers in your field to add ‘opinion’ to the stats. Believe me those influencers would like nothing better than to appear in a well-made, popular infographic.


#5: Connect on LinkedIn Then Endorse Their Skills

Connect with the influencer on LinkedIn, once you have directed them to your blog and chatted with them on Twitter. Then spend some time endorsing all of their best skills, and writing a review about them for their page (if you’ve worked with them).

If you want to be an influencer you need to blog 10 Ways To Attract More Influencers To Your Blog

Courtesy of Jeffbullas.com


#6: Create a Twitter Vine of Their Work

Vine is not just for live footage, it can also be a great way to introduce someone in a blog post. Plus, people will syndicate a Vine of a famous person, and use it over and over again. Simply compile their best work or clips and publish on Twitter.


#7: Showcase Their Videos on Your Channel

Curating content is part of your job as a blogger, so why not curate the content of influencers that you want to get to notice you? Post their videos on your YouTube channel, along with blog reviews of the video.


#8: Create an Advocate Post on Google+

Plus one the heck out of your influencers, and give them the chance to do the same – by posting an article on Google+ about them. These advocate posts upsell, cross sell and rave about the influencer and their products. They will plus one them.


#9: Send Them a Free Copy of Your Book or Whitepaper

Making powerful friends is easy when you have things to give away. Make sure that you send your next book or whitepaper off to your chosen influencers. Ask for a review, or make it clear that you want to be friends. They’ll appreciate the free content.


#10: Become a Frequent Blog Advocate

Get influencers to your blog by creating one outstanding comment on their blog every single day – more if you have time. Always share, like and syndicate their blog posts. You are now their best blog reader and a friend. The relationship has been established!

Using these 10 excellent techniques you can get in touch with the right influencers in your niche. Prove to them that you are worth knowing, and you could make the connections you need to spread your blog content far and wide. It’s not about what you know, but who you know that counts!

How do you attract influencers to your blog? Any extra tips based on your experience would come in handy!

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How To Make an Exciting Talking Head Video For YouTube http://socialmediamarketinguniversity.com/exciting-talking-head-video-youtube/ http://socialmediamarketinguniversity.com/exciting-talking-head-video-youtube/#comments Tue, 21 May 2013 14:15:37 +0000 John Souza http://socialmediamarketinguniversity.com/?p=5029 YouTube videoTalking head videos are a very simple and easy way to stock a YouTube channel with interesting, compelling content. The questions is – how do you make a talking head video that isn’t super boring like most of them are? Today, I’m going to show you how to turn your bland videos into fun, exciting [...]]]> Talking head videos are a very simple and easy way to stock a YouTube channel with interesting, compelling content. The questions is – how do you make a talking head video that isn’t super boring like most of them are? Today, I’m going to show you how to turn your bland videos into fun, exciting videos for your fan base.

talking heads How To Make an Exciting Talking Head Video For YouTube

Courtesy of blossomblogs.com


The Talking Head Video Defined

A talking head video is the quickest way to add valuable content to your YouTube feed. It usually costs you nothing but effort to make, and some basic editing skills. ‘Talking head’ videos are called this because they have a fixed screen position that focuses on a person’s head. You then talk on screen and use your dynamic personality to keep people entertained.

Here’s how to make your exciting talking head video for YouTube:

• Wear a uniform or film the video in a room with a presentable background. You can easily create a ‘set’ for yourself with a few well-placed items or a hand-made paper background. Branding your video works well here.

• Use exciting props. Just because the camera position is fixed, doesn’t mean you can’t bring in interesting props and extras to highlight your point. A whiteboard will help you explain something crucial, and household props are great for analogies.

• Add in some images to enhance emotion. Images are great to use in talking head videos as they give your viewer a break from you. Inserting an amusing image into your dialogue to illustrate a point is a technique used often on YouTube.

• Add extra text. Sometimes cutting away to text in point form can really bring a presentation or dialogue to life. Use text for dynamic recaps of important information, or to ensure that the viewer retains what you’ve just told them.

207875819 295 How To Make an Exciting Talking Head Video For YouTube

Courtesy of vimeo.com

• Facial expressions matter. You may not be a television presenter, but you are being viewed by random people that don’t know you. That means you must take advantage of your facial expressions and body gestures to make what you say entertaining. Practice your on-screen presence and it will improve.

• Get someone else on screen. If you are struggling to make your videos entertaining, turn your talking head video into a talking heads video, by adding another person into the mix. The back and forth can be very entertaining, and this fresh perspective may be exactly what you need.

• Be original. The best thing you can do for your channel is to find a specific and original way to present information to people. Take some time and watch at least 20 videos by 20 different YouTube talking head stars. You’ll see that they each have something special to contribute, based on style or tone.

Talking head videos may sound easy to do – but they take time, strategy and effort. Remember, it’s your goal to get these videos viewed and shared all over YouTube. That means you have to start thinking like the owner of a television station. What do people want to see, and how can you give it to them on your budget? Good luck!

What was the last brilliant talking head video you watched? Leave the link here for our community to see!

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Kickstarter: The Social Media Funding Site For Creatives http://socialmediamarketinguniversity.com/kickstarter-social-media-funding-site-creatives/ http://socialmediamarketinguniversity.com/kickstarter-social-media-funding-site-creatives/#comments Mon, 20 May 2013 14:21:03 +0000 John Souza http://socialmediamarketinguniversity.com/?p=5022 Kickstarter fundingKickstarter isn’t new, but it’s getting hotter. So today we are going to take a look at what this social site is, what it does and the potential that is has in your life. Ever wanted to write a book, film a movie or get an invention made? This site may be what you’ve been [...]]]> Kickstarter isn’t new, but it’s getting hotter. So today we are going to take a look at what this social site is, what it does and the potential that is has in your life. Ever wanted to write a book, film a movie or get an invention made? This site may be what you’ve been looking for. Hold onto your hats, it’s the official SMMU Kickstarter review!

5 KickStarter Kickstarter: The Social Media Funding Site For Creatives

Courtesy of MWPartners.com


What is Kickstarter?

Kickstarter is a website that allows creative types to find people that fund their projects. It’s a kind of crowd-sourced funding that has actually led to many successful projects. Everything from films, games, books, design and technology is funded there.

They launched in April 2009, and since then have had massive success – earning over $500 million for their users pledged by 3 million people, for 35,000 creative projects.


What’s The Catch?

There is no catch. This is a very clever idea that has earned the owners of the site a lot of money. They take a small commission on all pledged funds, you see. You, as the creative, get to setup a project and persuade users to finance that project.

You retain all creative rights, and no-one that pledges any money can claim ownership of your creative property. Plus this isn’t a loan site – all money pledged is given to you for free. You never have to pay it back, ever! All that is expected of you, are a few gifts along the way.

If you’re a writer that received significant support from a specific individual for example, you can send them your book once it has been published. Or can call them, or arrange a nice dinner. Whatever you want to do to make them feel involved. It’s led to runaway successes that have proved the concept of crowd-sourced funding does work.

my reincarnation kickstarter jennifer fox crowdfunding record e1325188411377 Kickstarter: The Social Media Funding Site For Creatives

Courtesy of pbs.org

• Over 10% of the films at the Sundance Film Festival are funded by Kickstarter campaigns!

• FUBAR the graphic novel funded by Kickstarter, hit the New York Times Bestsellers list in 2012.

• The movie, Incident in New Baghdad was nominated for an Oscar. The movie was funded by thousands of Kickstarter pledges.

• Dark Sky App, an app that predicts the weather, became hugely popular online and was funded by Kickstarter.

• Cards Against Humanity, the top selling home card game was funded by Kickstarter, and to date has gone viral and sold over 100,000 copies.

• Amanda Palmer debuts on the Billboard Top Ten in the UK, thanks to 24,883 backers on Kickstarter that helped her create her music.

Even though just less than half of all projects manage to reach their financial goals on Kickstarter, it’s certainly a creative way to get your project funded. The truth is that it works so well, even celebrities have been using it to fund their own private projects.

Now that finding financial backers has become possible using social connectivity, there is a whole world of possibility waiting for you and your business. Can’t afford to develop that new app? Start a Kickstarter campaign. Having trouble finding the time to finish that bestseller? Kickstarter could be the break you’ve been waiting for!

What do you think of crowd-sourced funding? Will it take off, or will it cause a flood of B-grade media into the world? Your opinion matters!

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